Playbook
Hallucination triage
A model produced a confident answer and nobody knows whether the weak point is retrieval, reasoning, or source support.
A reviewer can identify which claims are supported, which claims need receipts, and which answer parts should be withheld.
- 1
Locate fragile spans
Highlight names, dates, numbers, citations, and low-margin tokens before reading the answer as prose.
Aha: Hallucinations often hide where fluency is highest but token certainty is thinnest.
- 2
Separate retrieval from generation
Mark each retrieved chunk as direct support, background, contradiction, or irrelevant.
Aha: Bad context can make a good model sound wrong with confidence.
- 3
Attach receipts
Force each important claim to point to a source, row, command, calculation, trace id, or assumption.
Aha: The unsupported claim does not vanish; it becomes visible enough to reject.
- 4
Decide the confidence bucket
Assign high, medium, low, or unknown based on evidence quality and contradiction level.
Aha: Confidence matters when it changes the next action.